These terms and conditions form part of the contract (“agreement”) between Advance Tech Plus Mobile Mechanic (ABN 22 162 464 702) (in this agreement, “we” or “us”) and the customer (in this agreement, “you”) that is formed when you engage with us or our services.
You acknowledge that these terms and conditions and the Service Authorisation embody the whole agreement between you and us. You agree that the scope and terms of the Service Authorisation (including prices and quotes) may change as a result of updated instructions from you. By offering to buy products and/or services from us and by signing a Service Authorisation you agree to be bound by this agreement.
A reference to “products” in this agreement includes all parts or products fitted as part of services we provide to you or are sold to you unless the context requires otherwise.
Please note that Advance Tech Plus Mobile Mechanic does not manufacture any products. Advance Tech Plus Mobile Mechanic provides and installs parts and/or products.
You understand that driving an unregistered vehicle is illegal and you warrant that your vehicle is registered in accordance with the state/territory legislative and regulatory requirements applicable to your vehicle. Where your vehicle is not registered you will ensure that you take all necessary steps to notify us that your vehicle is unregistered.
Where you have not notified us that your vehicle is unregistered you agree to indemnify us for any fines or penalties incurred, and loss or damage, caused to any person or property when we are driving or otherwise operating your vehicle, except to the extent that any such fines, penalties, loss, or damage was directly caused by our fraud or wilful misconduct.
All our prices and quotes include GST unless stated otherwise. A quote or price is only binding on us once the Service Authorisation has been signed. The scope and pricing of the Service Authorisation may change as a result of updated instructions from you.
We agree to perform the services as described in the Service Authorisation (or as amended as a result of updated instructions from you).
Appointments may be subject to rescheduling if extreme weather conditions exist on the day of your appointment. We follow the weather closely and will use every means possible to stick to our schedule. The safety of our staff is very important to us. Nobody’s safety or wellbeing is worth risking for business. Extreme conditions include but are not limited to heavy showers, thunder storms, hail, extreme precipitation, and high outdoor temperatures.
We provide an estimate of the cost of all work to be undertaken. The estimate will be discussed with you prior to work being commenced on your vehicle. Estimates remain valid for 7 days. All estimates and prices include GST.
If you agree to proceed with the work to your vehicle, you authorise Advance Tech Plus Mobile Mechanic to carry out the work detailed in the estimate, and to supply and fit any parts needed. Advance Tech Plus Mobile Mechanic is not liable for any data loss that may occur should your battery be disconnected for the purpose of service maintenance.
You understand that larger vehicles may require high quantities of oil during servicing. Advance Tech Plus Mobile Mechanic may at its sole discretion, and without contacting you for authorisation, charge an amount to cover the cost of the oil used in the service.
Should additional work be found necessary during the course of the service which would cause the estimate to be exceeded, we will contact you to explain the additional work required and to seek your authorisation for the additional costs to be incurred before proceeding.
A detailed tax invoice outlining the work carried out and associated costs will be provided once the work is completed. Payment must be made in full on the day of the work being completed and prior to collection of your vehicle. We accept cash, credit cards and EFTPOS. Payment made by Visa or MasterCard credit cards will incur a surcharge of 1%. Payment made by American Express credit cards (Amex) will incur a surcharge of 3%. Personal cheques are not accepted.
Trading terms for customers operating an authorised trading account with Advance Tech Plus Mobile Mechanic are 14 days from date of tax invoice. Please note that property in any product sold by Advance Tech Plus Mobile Mechanic to you does not pass from us to you until we have been paid in full.
Appointments can be rescheduled to an alternative date subject to next earliest availability.
You have the right to cancel any purchase of services or online booking of services without charge by giving notice of such cancellation to Advance Tech Plus Mobile Mechanic as soon as possible. Any costs incurred before the cancellation will still be chargeable, such as special-order parts (parts that are non-returnable) and travel time.
Our returns policy does not affect your rights under the Australian Consumer Law. This policy is provided in addition to your rights under the Australian Consumer Law.
You may return a product for a refund or exchange within 7 days with proof of purchase, unless that product is:
We will not be liable for your freight or other costs in returning products unless otherwise agreed, or where you are entitled to such costs under the Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods and/or services fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty will not apply:
Property in, and ownership of, the product (including as part of services rendered) does not pass from us to you until you have paid for the product or services in full.
Where we have indicated that we will accept payment by cheque or other negotiable instrument, title will pass to you upon all relevant funds being cleared.
Products supplied by us will be at your sole risk immediately upon delivery to you or into a third party’s custody on your behalf (whichever occurs sooner).
You acknowledge that we have a lien (under general law or equity) over all products in our possession belonging to you, including your vehicle and all goods in or attached to your vehicle (“Lien”), to secure payment of any or all amounts outstanding from time to time.
You agree that we may, at our discretion, exercise the Lien in respect of any due and unpaid amounts outstanding by you and may retain your vehicle and/or any goods in your vehicle and serve notice on you requiring immediate payment of the amounts outstanding by you.
If any amounts outstanding have not been paid within three calendar months of us providing notice to you, and if we do not hear from you after making reasonable attempts to contact you, we may sell your vehicle and/or all goods in or attached to your vehicle in accordance with any applicable legislation relating to the disposal of uncollected goods and vehicles.
In the event that we sell your vehicle and/or goods, we will apply the proceeds in the first instance to the satisfaction of the amounts outstanding by you and costs including but not limited to the costs of arranging and exercising the right of sale.
We will not be liable to you or any third party in respect of any claim for injury, death, loss or damage to any person or property caused or arising out of the use of products sold by us, or out of any services performed by us, except to the extent that liability is imposed upon us or implied into a transaction by this agreement or by any statutory provisions that cannot be excluded by this agreement.
We have no authority to accept any goods for safe custody from you and will not be liable in any case for loss of, or damage to, any articles alleged to have been left with us by you or alleged to have been left in your vehicle, however such loss or damage was caused.
In the event that your vehicle is not registered, you agree to inform us that your vehicle is not registered and should not be test driven by us. We will not be liable to you or any third party in respect of any claim for breaches of the relevant road traffic or other authority.
You authorise us to do every act, matter, and thing that we consider desirable or necessary for us to provide you with the products and/or services set out in the Service Authorisation in respect of your vehicle, including (but not limited to):
We will comply with all applicable privacy legislation, including the Privacy Act 1988 (Cth).
Unless you indicate otherwise, you hereby consent to us using your personal information for the following purposes:
If, at any time, you wish to withdraw your consent to any one or more of the above purposes, would like to access your personal information or have any other privacy concerns, please contact us on 0449 646 520.
Our Privacy Policy is available on our website and tells you more about how we usually use and disclose your personal information and how you can ask for access to it.
Should you encounter any issues with any product or service provided by Advance Tech Plus Mobile Mechanic, the following warranty applies:
Should you, the customer feel that something during Advance Tech Plus Mobile Mechanic installation process has caused any issues, please contact us immediately.
The proper law of the agreement between you and us is the law of the State of Victoria and the parties agree to submit to the exclusive jurisdiction of the courts of that State.
